Returns and refunds

Contact us through your private order link for damaged plants, damaged food, missing items or an incorrect product. Include photos and the affected quantity. Live fish use the live arrival guarantee.

If we cannot dispatch your order, you may cancel and receive a refund, including applicable shipping charges. We do not impose store credit instead of a required refund. Card payments return through Stripe; the portion paid with credit returns to your store credit balance.

Do not return live animals or damaged goods without instructions from support. Returned items enter sellable inventory only after an explicit inspection and stock adjustment.

Customer support is being configured before online checkout opens.

Policy version: 2026-10-10-v1